Eamonn Kennedy – a practice leader of Ovum’s I.T. services team says, “In this challenging economy, IT services providers will need to navigate a host of new and continuing challenges as they attempt to maintain and grow their business.”
these are the topics discussed in the report:
1. cloud computing
2. quality assurance and security
3. high-pressure I.T.
4. retained organizations
5. fixing bpo
6. waste not, want not
7. enterprise 2.0
8. economic flux
read more from http://www.itmatters.com.ph
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